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Generally, you do not need to bring any IDs when you are selling your books. However, we request your ID (Drivers license, student ID, passport etc.) when your selling price is in excess of $100.00, or when you are selling games regardless of selling price. If you are going to sell many books, or softwares, we advise you to bring your ID.In case a child under grade 6 is selling items other than books, we requestthe parent to accompany the child (We request the parent to write their names on the purchase form). Regardless of above stipulation, BookOff reserves the right to request the customer to show their ID anytime, when deemed necessary.
If you are not satisfied with the above answer, please contact our store.
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Yes you can sell the books/CDs that you bought at BookOff. In such a case, we will not reduce our purchase price for the reason that the books were purchased at our stores (We can tell by the price tag on the book). We will evaluate the books using our regular pricing standards.
However, the purchase price and the range of purchase condition will vary depending on the inventory status at each store, so please understand.
If you are not satisfied with the above answer, please contact our stores.
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In case of magazines, purchasing method may vary at each store. You cannot sell weekly magazine, comic magazine, business magazine and fashion magazine that are affected by time and trend. You can sell fashion magazine if it is within 3 months of publication. Purchasing method of foreign books will vary at each store so please inquire directly to the store where you are selling your books.
Please check the store locator page for more store information.
If you are not satisfied with the above answer, please contact our stores.
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Yes you can sell dictionaries and reference books. However, you may not be able to sell your books due to the publication date or condition of the books. You also cannot sell the books with write-ins or marker signs on them.
If you are not satisfied with the above answer, please contact our stores.
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Yes you can. However, we may not purchase them due to their condition. For example, they may be severely yellow-colored or they might have write-ins, marker signs on them.
If you are not satisfied with the above answer, please contact our stores.
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In principle, we purchase movie guide pamphlets too. However, purchasing method differs with each store, so please inquire at your nearest BookOff store.
Please check the store locator page for more store information.
If you are not satisfied with the above answer, please contact our stores.
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We employ nationally uniform purchasing standards at all BookOff stores to calculate the purchasing price. There are several standards, but the most crucial factor is the "neatness" or "cleanliness" of the books. This is the significant difference between other used book stores or recycle shops and our stores.
For example, even if there are two books with identical title, price will differ depending on the "neatness" or "cleanliness" of the books. This "neatness" or "cleanliness" is judged by evaluating the cover and the degree of yellowness of the book. Furthermore, our BookOff stores employ stand-alone system in principle, therefore, prices differ depending on the store's inventory situation too.
We hope you will understand that we are employing this nationally uniform purchasing standards as our basic rule, so as to satisfy our customers pricing needs.
If you are not satisfied with the above answer, please contact our stores.
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We apologize for the inconvenience. Regardless of games, books, CDs or other softwares, if there was a defect on the product, we will check the receipt, exchange it with the same product if we have it in our stock, if we do not, then we will refund your money back. Please contact with the store that you purchased the product.
If you are not satisfied with the above answer, please contact our stores.
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We apologize for the inconvenience. The store that you purchased the books will check the receipt and make exchange or refund accordingly. Would you please contact by phone or come to the store where you purchased the books. Whether we can make an exchange or refund will be decided by the store where you purchased the books.
If you are not satisfied with the above answer, please contact our stores.
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We apologize for the inconvenience. Shoplifting done by a very small portion of the customers are increasing in recent years. Therefore, as a preventive measure, we installed the security gate at the entrance. However, one of the problem is that the security gate reacts to not only shoplifting but also to rental videos, to tags the staff forgot to remove from products, or to tags still remaining on products purchased at other stores. At BookOff, we try to call out to the customers to apologize and clarify the reason for the alarm being triggered. We hope you will understand this action taken by our staff.
If you are not satisfied with the above answer, please contact our stores.
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We have the list of stores shown in the store locator page on our web site.
If you are not satisfied with the above answer, please contact our stores.
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Unfortunately, we do not have a data base of nation wide inventory at present, so we cannot inform you of the availability.
Telephone numbers, etc. are listed on the list of stores shown in the store locator page on our web site.
If you are not satisfied with the above answer, please contact our stores.
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We apologize but we do not deal with transfer services.
If you are not satisfied with the above answer, please contact our stores.
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We apologize for the inconvenience. Sometimes the customer carries the book around inside the store and returns it to a different shelf, so the book is transferred to a different shelf. Or, in some few occasions, the price tag is pealed off by accident. The customer is kindly requested to check the price tag before deciding to purchase a book.
If you are not satisfied with the above answer, please contact our stores.
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