Q&A

Just bring your item to your nearest BOOKOFF store. We buy even only one book or CD. Appointment is not necessary.

For what kind of items you can sell, please check the section of "HOW TO SELL." We may not be able to buy some items depending on the condition. Even in the case of identical books or CDs, please note that depending on the condition, some may not be acceptable or prices may vary. Circumstances also vary depending on the inventory status at each store. The final purchasing price is decided on site after actually evaluating the items. And therefore, basically quotation cannot be given in advance. We hope you understand our policy.

We request your Government-issued photo ID (Drivers license, passport etc.) when you are selling ANY items. In case a child under the age of 18 is selling items, we request the parent to accompany the child (We request the parent to write their names on the purchase form). Regardless of above stipulation, BookOff reserves the right to request the customer to show their ID at anytime, when deemed necessary.

Yes you can sell the books/CDs that you bought at BookOff. In such a case, we will not reduce our purchase price for the reason that the books were purchased at our stores (We can tell by the price tag on the book). We will evaluate the books using our regular pricing standards.

However, the purchase price and the range of purchase condition will vary depending on the inventory status at each store, so please understand.

If you are not satisfied with the above answer, please contact our stores.

In case of magazines or foreign books, purchasing method may vary at each store. For example, you cannot sell old weekly magazines, comic magazines, business magazines, and fashion magazines that are affected by time and trend. But, you can sell Japanese fashion magazines within 3 months of the publication date. Therefore, please inquire directly to the store where you are selling.

Buyback capacity varies by store, so we recommend contacting your local store in advance to discuss your situation. As a general guideline, if you plan to bring in a large quantity of books, we respectfully ask that you limit your drop-off to 3–4 boxes at a time. This helps ensure smooth processing and allows us to assist other customers as well.

We're sorry, but BOOKOFF does not currently offer a mail-in or shipping-based buyback service. All buybacks must be completed in person at our store locations.

If you are not satisfied with the above answer, please contact our stores.

We apologize for the inconvenience. Regardless of Games, Books, CDs or other softwares, if there was a defect on the product, we will check the receipt and exchange it with the same product if we have in stock. If we do not, we will refund your money back. Please contact the store where you purchased the product.

We apologize for the inconvenience. We will check the receipt, and exchange them with the right product if we have them in stock, and if we do not, then we will refund your money back. Please contact the store where you purchased the product.

We apologize for the inconvenience. The store that you purchased the books will check the receipt and make exchange or refund accordingly.

We sincerely apologize for the inconvenience. For purchases of $30 or less, our payment system (Nayax) may place a temporary $30 authorization charge, which is automatically adjusted to the correct amount and refunded afterward.

If you do not see the refund reflected within one week, please contact the store where you made the purchase directly for assistance.

We apologize for the inconvenience. Shoplifting done by a very small portion of the customers are increasing in recent years. Therefore, as a preventive measure, we installed the security gate at the entrance. However, one of the problems is that the security gate also reacts to rental videos, to tags the staff forgot to remove from products, or to tags still remaining on products purchased at other stores. At BookOff, we do our best to apologize to our customers and clarify the reason for the alarm being triggered. We hope you will understand this action taken by our staff.

If you are not satisfied with the above answer, please contact our stores.

Thank you very much for your interest in joining BOOKOFF. At this time, store managers contact selected candidates directly to schedule interviews. If some time has passed and you have not heard back, it may mean that you were not selected on this occasion.

We sincerely appreciate your enthusiasm and understanding, and we wish you the very best in your job search.

We have the list of stores shown in the store locator page on our web site. >Find Store Here

Unfortunately, we do not have a data base of nationwide inventory at present, so we cannot inform you of the availability.

but please contact your nearest store to see if they can help.

We apologize but we do not deal with transfer services.

We apologize for the inconvenience. Sometimes the books are misplaced by other customers or in a few occasions, the price tags are pealed off by accident. We kindly request that the customer check the price tag before deciding to purchase a book.

Thank you very much for your interest in BOOKOFF. At this time, BOOKOFF USA is not accepting franchise applications. We sincerely appreciate you reaching out and your enthusiasm for our brand.